Kiosk Diagram

How do my customers sign-up for my digital rewards program?

When signing up for a rewards program it should be fast, simple, and painless.  When we designed our digital rewards program we wanted to build a product that your customer could sign-up for in less than 20 seconds.  Guess what? … Read More

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Kiosk Check-in process

How do my customers check-in?

How do my customers check-in? When your customers check in to your digital loyalty rewards program, the process should be fast and should not slow down your line.1. Every time your customer visits your store they will simply hit the … Read More

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Redeem offer

How do my customers redeem a reward, retention offers , or textALERT offers?

How do my customers redeem a reward, retention offers , or textALERT offers? Redeeming rewards, retention offers, and textALERT offers is intuitive and simple for your customers.  We’ve also designed the program to reduce fraud when offers are being redeemed … Read More

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Customer Retention Cycle

When will my customer receive the automated retention textALERT?

When will my customer receive the automated retention textALERT? Our automated retention program is designed to drive in those customers who have not visited your store in a while.  Most companies have no way to reach out to their customers … Read More

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Login Dashboard

How to login to my account, see results and send textALERTs?

How to login to my account, see results and send textALERTs? When you signed up you received a welcome email which provided you with your username and temporary password.  Once you are ready to login you can click login at … Read More

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How do I change my Sign-Up Offer?

How do I change my Sign-Up Offer? The sign-up offer is one of the most important parts of running a successful digital rewards program.  It is what incentivizes your customer to sign-up for your rewards program which then gives you … Read More

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How do I change my automated retention offer?

How do I change my automated retention offer? 1. Login to your account at my.tlconnects.com.2. Click the Merchant heading at the top of your screen.3. Under Retention offer click Edit.4. Make your changes and click Save.

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How do I reset the iPad kiosk?

How do I reset the iPad kiosk? Step 1: Insert paper clip through small hole on top left side of tamperproof iPad case and hold down sleep/wake button until power off button pops up. Step 2: Slide Power Off Button Step 3: Insert … Read More

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