INCREASE REVENUE, DRIVE BACK LAPSED CUSTOMERS, & BUILD STRONGER RELATIONSHIPS

using TL Connect's Marketing, Communication & Loyalty Platform

Retain Customers

Automatically Drive back up to 25% of your Lapsed Customers.

Local Customer Database

Build a large database of customers that love you!

98% Open Rate

Because 98% of subscribers will read the message, SMS/MMS marketing is the most effective way to get your message to your customer.

Brand New! How to Better Engage Customers.

Increase Customer Traffic by Thousands of Visits per Year

TL Connects helps thousands of restaurants and retailers increase revenue by simplifying and automating digital relationships with their customers. Our proprietary customer engagement platform gives you endless flexibility and customizability including self-serve kiosk solutions, digital punch card, automated habit based triggers, and omni-channel communication platform that integrates SMS, MMS, e-mail, & social media.

increase revenue with customer engagement tools

One Platform. Endless Custom Possibilities.

Marketing & Communication

An automated marketing & communication platform to map out the story and create meaningful digital relationships.

Custom Loyalty Solutions

Grow customer spending and frequency with ease. Our simple sign-up process gives us some of the highest adoption rates.

Custom Kiosk Solutions

Simple self-serve kiosk that will increase the adoption rate of any program. Use our customized loyalty kiosk or work with our team to build your perfect kiosk solution.

FEATURES

You spend so much money on acquiring new business. What are you doing to automatically engage and turn those customers into loyal customers?

Lightning Fast Kiosk for Sign-Ups & Check-Ins

Fast and Simple. It takes less than 20 seconds for customers to enter their cell phone number and name at kiosk giving you the ability to communicate via SMS/MMS.

Digital Punch Card

Throw away the paper punch cards. Customers simply enter cell phone number at kiosk every visit to earn rewards.

SMS & MMS Campaigns

Send text messages, picture messages with a 98% open rate. Track results with offers redeemed at kiosk.

Trackable Campaign Offers

Create SMS/MMS, e-mail, or keyword marketing offers and track campaign return on investment with redemptions at kiosk.

Trigger-Based
Auto-Responders

Create a meaningful relationship by creating offers based on your customer’s habits.

“We Miss You” Lapsed Customer Offer

Remind customers why they love your business if they’ve lapsed with an automated “We Miss You” SMS or MMS.

Birthday Club

Celebrate your customer’s special day with a birthday offer.

Anniversary Club

Remind customers each year how much you appreciate them being a loyal customer.

Keyword Marketing

Create custom keywords to use in other marketing efforts such as social media or coupons to help track your progress.

Custom Mini-Urls

Create a shortened, custom URL to promote any web page & include it in a text or e-mail. Every click can be tracked within our customer user interface.

Social Media Engagement

Automatically drive your customers to multiple social media platforms.

Bounce Back Offers

Bring customers back sooner with a redeemable offer for a specific item just for coming back within the same day, 48 hours or even the same week.

E-mail Marketing

Capture customer’s e-mail via text or on the kiosk and use current e-mail provider or our e-mail platform to communicate with customers.

Mobile Coupon Barcode Redemptions

Include a POS barcode within mobile coupons for POS redemption scanning to gain further customer data and insights.

Sweepstakes

Drive sales, customer engagement and product promotions with targeted text to win campaigns.

Compliance Tools

TL Connects keeps up to date with all CTIA and TCPA Policy and Initiative changes to ensure that our customers are always 100% compliant.

Custom Branding

Our designers will build a kiosk that fits your brand.

Map Linking

Text offers can include a custom map link showing customers the closest location with directions.

Jobs App

Use the kiosk to direct prospective employees to your online job application.


Don’t just take our word, see the results for yourself.

Smoothie King’s Subscriber Growth


46,626

textALERT Messages Sent

4,312

Redemptions

9.25%

Redemption Rate

$34,496

Proj. Revenue

Download the Case Study!

Read how Smoothie King uses the TL Connects Customer Engagement Platform in 230+ stores. See real results from their loyalty program, auto-responders & textALERTs sent to subscribers!

Smoothie King currently has over 150,000 subscribers and a quarter of a million check-ins.

Smoothie King has two different platforms using the TL Connect’s Platform, a corporate text program and a fully-integrated customer engagement platform. A franchise group consisting of 16 locations use the full program, while 222 locations are currently using the text program only.

The 16 locations were the first to start using the program and much of the reason corporate decided to ultilize the text program was in due to our very high adoption rates.

Most companies find it difficult to maintain a high sign-up rate due to when people come into the store, they sign-up, then eventually it levels out and start declining. The custom kiosk has the ability to keep new subscribers signing up as the years go by. This is part due to it’s fast, easy sign-up process along with it’s placement near the point of purchase.

Read the full case study for stats and much more information. It is completely free and there is no need to enter your personal info to get the study

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Once Upon a Child’s Digital Loyalty Program


6

Locations

131,500+

Check-Ins

27,800+

Subscribers

11,600+

Offers Redeemed

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Once Upon a Child is the largest national chain that specializes in reselling clothing and other items for children from infants through tweens, with more than 300 store locations throughout the U.S. and Canada,

They currently has over 41,000 subscribers and a 188,951 all-time check-ins.

In dealing with gently used items, sometimes they get really hot, unique items to sell and customers wouldn’t even know they had these items in stock. So, they wanted an instant, effective method to communicate their products and specials with their customers. They turned to mobile marketing because of it’s uniquely high read rate and the short time span it takes for their subscribers to read the message as compared to other means of customer engagement.

Read how Once Upon a Child uses the TL Connects Customer Engagement Platform in a total of 6 stores. See real results from their loyalty program, auto-responders & textALERTs sent to subscribers! It is completely free and there is no need to enter your personal info to get the study

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CHICK-FIL-A’s ONE-DAY MOBILE TEXT SENT


2

Locations

33,000+

Subscribers

286,000+

Visits

38,070

Loyalty Completions

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Chick-fil-A has steadily grown to become the largest quick-service chicken restaurant chain in the United States, based on domestic annual sales with over 1,850 locations in 41 states and Washington, D.C.

Chick-fil-A currently has two locations using the TL Connect’s Customer Engagement Platform. They have over 33,500 subscribers and a 586,295 all-time check-ins.

Chick-fil-A uses every part of the platform, including digital loyalty, Auto-Responders & textALERTs to directly engage subscribers via mobile marketing. They have been customers since 2013 and have definitely ran some successful textALERT campaigns.

Read how Chick-fil-A uses their platform in these stores. See real results from their loyalty program, auto-responders & textALERTs sent to subscribers! It is completely free and there is no need to enter your personal info to get the study

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IHOP’s AUTO-RESPONDER CYCLE


549

Locations

84,000+

Subscribers

250,000+

Visits

17%

Lapsed Customers
Returning monthly

IHOP uses three auto-responders of increasingly better offers!

Read how IHOP uses the TL Connects Customer Engagement Platform in 49 of their stores. See real results from their loyalty program, auto-responders & textALERTs sent to subscribers!

IHOP currently has over 84,000 subscribers and over a quarter million check-ins.

IHOP currently has 4 active auto-responders which automatically send mobile messages to subscribers after custom time periods. They run a welcome message 20 minutes after they sign-up. This message also sends subscribers a link to join their email club.
Next, after 20 days without a check-in from a subscriber, they get a text with an offer of $3 off $10. Then again after 40 days and 60 days without a check-in. Each time the offer gets better and better, enticing the subscriber to hurry up and visit their store again.

Read the full case study for stats and much more information. It is completely free and there is no need to enter your personal info to get the study

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JUICE BAR’S AUTO-responder Results


124,000+

Subscribers

1,231,038+

Check-Ins

96,699+

Loyalty
Completions

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Read how Juice Bar uses the TL Connects Customer Engagement Platform in 28 locations. See actual results from their loyalty program, auto-responders & textALERTs sent to subscribers!

Juice Bar’s retention program uses only one Auto-Responder. It is set to send a text message to a subscriber when they have not visited the store and checked in after 15 days. The text has an offer of 10% and expires within 7 days of getting the message. This has effectively drove loyal customers back to their stores, automatically. They currently have over 124,000 subscribers with over1.2 million check-ins since partner up with TL Connects in 2014.

Read the complete case study for stats and much more information. It is completely free and there is no need to enter your personal info to get the study

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Rafferty’s Digital Loyalty Program


17

Locations

73,600+

Subscribers

565,000+

Check-Ins

$1.9M

Projected Revenue

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Read how Rafferty’s uses the TL Connects Customer Engagement Platform in 17 locations. See actual results from their loyalty program, auto-responders & textALERTs sent to subscribers!

Rafferty’s retention program uses only one Auto-Responder. It is set to send a text message to a subscriber when they have not visited the store and checked in after 30 days. The text has an offer of $5 Off $25 and expires within 7 days of getting the message. This has effectively drove loyal customers back to their stores, automatically. They currently have over 73,000 subscribers with over565,000 check-ins since partnering up with TL Connects in April of 2014.

Read the complete case study for stats and much more information. It is completely free and there is no need to enter your personal info to get the study

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Red Bicycle’s Customer Engagement Platform


3

Locations

4,867+

Subscribers

52,881+

Check-ins

6,787

Offers Redeemed

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Read how Red Bicycle Coffee and Crepes used the TL Connects Customer Engagement Platform in 3 locations. See actual results from their loyalty program, auto-responders & textALERTs sent to subscribers!

Red Bicycle’s retention program uses only one Auto-Responder. It is set to send a text message to a subscriber when they have not visited the store and checked in after 15 days. The text has an offer of 10% and expires within 7 days of getting the message. This has effectively drove loyal customers back to their stores, automatically. They currently have over 4,800 subscribers with over52,800 check-ins since partnering up with TL Connects in 2014.

Read the complete case study for stats and much more information. It is completely free and there is no need to enter your personal info to get the study

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Stakz’s “We Miss You” Auto-Responders.


1

Locations

15,461+

Subscribers

106,362+

Check-ins

$270,510

Estimate Revenue

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Read how Stakz uses the TL Connects Customer Engagement Platform in Bowling Green, KY frozen yogurt shop. See actual results from their loyalty program, auto-responders & textALERTs sent to subscribers!

To bring customers back into their shop, Stakz uses auto-responders at three different tiers of lapsed customers. It is set to send a text message to a subscriber when they have not visited the store and checked in after 21 days, 45 days & again at 60 days. The text has an offer of 25% off and expires within 7 days of getting the message. This has effectively drove loyal customers back to their stores, automatically. They currently have over 15,400 subscribers with over106,000 check-ins since partner up with TL Connects in 2014.

Read the complete case study for stats and much more information. It is completely free and there is no need to enter your personal info to get the study

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Twice Daily’s “We Miss You” Auto-Responders.


48

Locations

98,341+

Subscribers

2,675,403+

Check-ins

503,400+

Loyalty Completions

Download the Case Study!

Read how Twice Daily is the Mid-South’s premier convenience retailer. They have 48 locations located in Middle Tennessee. Their goal is to provide such a good food and fuel experience, their customers will visit twice a day.

TL Connects’ Total Engagement Program features all the tools necessary to meet Twice Daily’s challenges. To get more people to visit twice a day, a custom feature was built in which after a check-in, a subscriber receives a BounceBack Offer, redeemable only on that same day, a minimum of one hour later. textALERTS were used to promote their deli products to all subscribers.

Twice Daily’s retention program uses two Auto-Responders. They are set to send a text message to a subscriber when they have not visited the store and checked in after 15 days and again after 30 days. The texts has offers of a Free Medium Coffee and later, a free Sausage Biscuit. The offers expire within 7 days of getting the message. This has effectively drove loyal customers back to their stores, automatically. They currently have over 98,000 subscribers with over2.6 million check-ins since partner up with TL Connects in 2015.

Read the complete case study for stats and much more information. It is completely free and there is no need to enter your personal info to get the study

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Wheatless “We Miss You” Auto-Responders Results.


1

Locations

4,400

Subscribers

23,000+

Check-ins

7,250+

Offers Redeemed

Download the Case Study!

Read how Wheatless Restaurant is Bowling Green, Kentucky’s first gluten-free restaurant, serving quality food that anyone will enjoy. See actual results from their loyalty program, auto-responders & textALERTs sent to subscribers!

Wheatless’s retention program uses only one Auto-Responder. It is set to send a text message to a subscriber when they have not visited the store and checked in after 15 days. The text has an offer of $5 off $10 and expires within 7 days of getting the message. This has effectively drove loyal customers back to their stores, automatically. They currently have over 4,400 subscribers with over23,000 check-ins since partner up with TL Connects in 2014.

Read the complete case study for stats and much more information. It is completely free and there is no need to enter your personal info to get the study

DOWNLOAD CASE STUDY

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